Support

We usually reply within 2 business days.

Balloon Cat: common questions

How do I restore my purchases?
Open the game, tap the ⚙ Settings tab and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy.

I bought "Remove Ads" but still see ads.
Remove Ads turns off the automatic ads between rounds. Optional ads you choose to watch for a reward still appear as an option. If automatic ads still show, tap Restore Purchases.

Where is my progress saved?
Progress is saved on your device. Deleting the game deletes your progress, but purchases can always be restored.

How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

How do I change my ad privacy choices?
On iPhone, go to Settings → Privacy & Security → Tracking. You can also email us for help.